Understanding Our Approach and Process
Your doctor runs 12 lab tests. Your body has 30,000 processes.
Finally, someone who maps the whole picture, whether you’re fighting symptoms or future-proofing your health.
We Do Things Differently
Most doctors guess. We investigate.
While others rush to treat symptoms, we spend six weeks uncovering what’s actually causing them. It’s thorough because healing complex conditions requires complete information—not quick fixes that don’t last.
The RootSeek difference: We specialize in ChronPlex conditions—complex, multi-system cases where symptoms overlap and confuse conventional doctors. These are our expertise, and that’s why we can solve what others can’t.
Your Journey to Answers: Step by Step
Step 1: Discovery (Week 1)
Contact Our Team to Schedule or Sign Up Today
Whether you find us through social media, our podcast, or word-of-mouth, your journey begins with understanding where you are. Call (617) 665-7780 to Schedule your Initial Consultation, or Sign Up Online Today.
What happens next:
- Our Patient Care Coordinator contacts you within 24-48 hours
- Guides you through consent forms and medical document upload
- Ensures everything is ready for your appointment
Step 2: Initial Consultation – $197 (Week 1-2)
30 Minutes with a Specialist Provider
This isn’t a typical doctor visit. Your provider specializes in your specific symptoms or health goals—whether that’s chronic illness, longevity optimization, or complex multi-system conditions.
What we cover:
- Complete symptom review and health history
- Discussion of your goals and timeline expectations
- Customized lab recommendations based on your unique situation
- Clear explanation of next steps and investment
Key insight: We match you with providers who understand your specific condition, not generalists trying to figure it out.
Step 3: Comprehensive Lab Investigation (Weeks 2-5)
Data-Driven Detective Work
Based on your consultation, we recommend comprehensive testing that might include:
- Advanced blood panels (far beyond basic CBC/metabolic)
- Specialty assays (hormones, toxins, infections, gut health)
- Functional tests (breath tests, stool analysis, organic acids)
- Historical lab integration (we analyze everything you’ve done before)
The investment conversation:
- Labs typically range $500-1,500 depending on complexity
- You can use your insurance directly with lab facilities
- We provide superbills for reimbursement on doctor visits
- More data = more accurate treatment (we don’t guess)
Timeline reality: Yes, this takes 3-4 weeks. That’s because we’re being thorough, not quick. You’ll visit multiple facilities, complete various at-home tests, and wait for comprehensive results. It’s intensive because your health deserves a complete investigation.
Step 4: Personal Health Map Creation (Week 5)
Dr. Mark Su Maps Your Healing Journey
This is where RootSeek’s approach becomes clear. Dr. Su personally reviews all your data and creates your Personal Health Map—a visual diagram explaining your healing in three essential parts:
Internal: What’s happening inside your body systems
External: Environmental factors affecting your health
Barrier: Your body’s defense systems (gut, skin, respiratory)
You receive both the visual map and a recorded video from Dr. Su explaining what your results mean, why you feel the way you do, and exactly what to do about it.
Step 5: Personal Health Map Review – $397 (Week 6)
Making Sense of Your Results
This is the moment of truth, where you have your second appointment with your original provider to uncover all contributing factors causing your symptoms. In this 30-minute appointment you will discuss:
- Your personalized treatment plan
- Any questions about Dr. Su’s recommendations
- Next steps and program selection
- Timeline expectations for improvement
You have 48 hours to one week to review your video and submit questions before this appointment.
After Your Map: Program Selection
Launch Program
Medical stabilization with provider oversight
- New Patients Start in Launch
- Monthly provider visits
- Bi-weekly nurse check-ins to monitor progress
- Monthly medical group calls
- Medication and supplement coordination
- Optional nutrition counseling with our certified coaches
- Access to Educational Videos
Most patients stay 6 months, though 20% move to Cultivate after 1-2 months
Cultivate Program
Lifestyle optimization with coaching support
- Stabilized patients graduate to Cultivate group
- Monthly coaching visits
- Provider visits every other month
- Monthly nurse check-ins
- Monthly group coaching calls
- Focus on sustainable habit formation
- Continued community support
Resilience Program
Focus: Mindset shifts for continued healing
- Patients ready to reduce support levels
- 8 coaching visits annually
- Provider visits every third month
- Nurse check-ins every 8 weeks
- Monthly group coaching calls
- Focus on patient “wins” and healthy mindset
How We Think About Healing
Your health exists in three interconnected areas:
Environmental Exposures (The World Outside You)
Your air, water, food, and surroundings are more polluted than ever. We identify how toxins in your immediate environment affect your health and create strategies to reduce your daily toxic load—because you can’t heal in the same environment that made you sick.
Interface (Your Body’s Boundaries)
Your gut, skin, and respiratory system are your first line of defense against the toxic world we live in. We strengthen these boundaries—particularly focusing on gut health and whether you have “normal” leaky gut or the deeper type—so your body can maintain internal integrity despite environmental exposures.
Internal Integrity (Inside You)
Your immune system, hormones, and micronutrients need to function optimally, but chronic illness leaves you feeling like you’re barely keeping your head above water. We identify exactly where your deficiencies and weaknesses lie, then address them systematically so your body can respond properly to environmental challenges.
What Makes This Process Effective
Bypass the Medical Maze
No more specialist-hopping or fragmented care: When tackling chronic illness, most people get sent to different specialists for every abnormal test result. This wears on your patience and your wallet, feeling like a wild goose chase without ever finding real answers. Our comprehensive approach analyzes all your data together to create one unified treatment plan—saving you months or years of fruitless searching.
Regular, Systematic Monitoring
Not random appointments when you remember to call:
- Scheduled visits every 4 weeks (Launch) or every other month (Cultivate)
- Nurse check-ins every 2 weeks to catch issues before they become problems
- Proactive communication via our secure portal system
Whole-Person Treatment
We don’t just manage symptoms—we address root causes:
- Complete system analysis, not single-symptom focus
- Integration of medical treatment with lifestyle optimization
- Specialization in complex, overlapping conditions (ChronPlex)
Nationwide Access via Technology
World-class care from anywhere:
- Secure patient portal accessible via computer or mobile app
- HIPAA-compliant video appointments
- Learning portal for ongoing education and community connection
- Single login system across all platforms
Why Six Weeks Isn’t Too Long
Because rushing leads to guessing. Guessing leads to failure.
Other approaches:
- Online testing with no consultation
- Treatment of individual symptoms
- No ongoing support for the whole person
- Not addressing the root cause
RootSeek approach:
- Comprehensive investigation
- Personalized plan creation
- Data driven treatment with dedicated provider
- Lasting results
The six-week process ensures we understand your complete health picture before recommending treatment. It’s thorough because your complex condition deserves a complete solution.
Technology That Works for You
Seamless access across all your devices:
Patient Portal: Upload documents, schedule appointments, secure messaging, receive results
Learning Portal: Educational content, community discussions, program materials
Mobile App: Schedule appointments, communicate with your care team, join video calls
One login. One system. Complete access to your care team.
Investment in Your Health Journey
Transparent pricing for comprehensive care:
Getting Started:
- Initial Consultation: $197
- Lab Investment: $500-1,500 (insurance applicable)
- Personal Health Map & Review: $397
Ongoing Programs:
- Launch: $399/month
- Cultivate: $350/month
- Resilience: $250/month
- Longevity Programs: vary according to your goals
Insurance considerations:
- Superbills provided for all doctor visits
- Labs can be submitted directly to your insurance
- Many patients receive partial reimbursement
Ready to Begin Your Health Journey?
Your health deserves a team of providers to support you. RootSeek is that team.
Questions about the process? We understand this is more comprehensive than typical healthcare. Let’s discuss whether this thorough approach is right for your health goals.
Want to speak with someone first? Call (617) 665-7780 to discuss your specific situation with our Patient Care Coordinator.
Finally, a systematic approach to complex health conditions. Because your symptoms deserve more than guesswork.