FAQ

RootSeek is a virtual functional medicine practice specializing in root-cause treatment for chronic illness and longevity optimization. We combine comprehensive lab analysis, personalized treatment plans, and ongoing support through our Momentum Programs (Launch, Cultivate, Resilience) and Longevity Programs.

Most online wellness programs offer recorded classes you complete at your own pace with general lifestyle advice. RootSeek is a complete virtual medical practice where you receive:

• Personalized lab analysis and treatment plans
• Live group sessions with board-certified providers
• Individual appointments with specialists in your condition
• Prescription medications and specialty supplements when needed
• Systematic monitoring every 2-4 weeks (not random appointments)

We specialize in complex chronic conditions including:

• Common conditions: Chronic fatigue, fibromyalgia, IBS, brain fog, autoimmune conditions
• Complex conditions: Chronic Lyme, mold illness, MCAS, POTS, long COVID
• ChronPlex conditions: Multiple overlapping symptoms that confuse conventional doctors
• Longevity optimization: Metabolic health, hormone balance, comprehensive anti-aging

All appointments are virtual via secure Zoom sessions. Join from anywhere—home, office, or while traveling. All group sessions are recorded if you can’t attend live.

1. Call our offices to get started or click “Join Today” to begin treatment with RootSeek
2. Initial Consultation ($197) with a specialist provider
3. Comprehensive lab work ($500-1,500 depending on complexity)
4. Personal Health Map creation and review ($397)
5. Program enrollment based on your needs and goals

Approximately 6 weeks from your first consultation to beginning your program. This includes time for comprehensive lab work and Dr. Su’s creation of your Personal Health Map.

A visual diagram created by Dr. Su that explains your healing in three parts: Internal (body systems), External (environmental factors), and Barriers (gut, skin, respiratory defenses). You receive both the visual map and a recorded explanation of your results and treatment plan.

Three progressive programs for chronic illness patients:

Launch ($399/month): Medical stabilization with monthly provider visits and bi-weekly nurse check-ins

Cultivate ($350/month): Lifestyle optimization with monthly coaching on the 6 lifestyle pillars

Resilience ($250/month): Quarterly maintenance visits as you become self-sufficient

Most patients (90%) start with Launch for medical stabilization. About 20% move to Cultivate after 1-2 months, while others stay in Launch for 6 months. Program transitions are decided collaboratively between you and your provider based on symptom stability and your readiness for lifestyle changes.

For individuals focused on prevention and optimization rather than treating existing illness. Three tracks available:

• Metabolic Optimization (starting at $350/month)
• Hormone Balance (starting at $375/month)
• Comprehensive Longevity (starting at $450/month)

Most patients need 6 months to a year in active programs before transitioning to maintenance care. Healing complex conditions takes time—we’re thorough, not quick.

• Launch: 1st Monday, 5:15 PM EST
• Cultivate: 4th Tuesday, 1:00 PM EST
• Resilience: 2nd Tuesday, 4:00 PM EST
• All sessions are recorded for later viewing

Led by providers and coaches, groups provide education, Q&A, and community support. Participation is encouraged but not required. You can submit questions ahead of time if you can’t attend live.

Dr. Su creates every Personal Health Map and participates regularly in Launch group sessions. He also provides oversight for all treatment protocols and is available for complex case consultations.

Based on your Initial Consultation, we recommend comprehensive testing that may include advanced blood panels, specialty assays, and functional tests. You visit standard facilities (Quest, LabCorp, local hospitals), specialty lab facilities, and you will complete at-home test kits. All results are returned to our secure portal.

Typically $500-1,500 depending on your condition complexity. You can submit most labs directly to your insurance for potential reimbursement. More comprehensive testing leads to more accurate treatment.

We provide superbills for all doctor visits that you can submit to insurance for potential reimbursement. HSA/FSA accounts can be used for all services. Our virtual model keeps costs significantly lower than traditional functional medicine practices.

Yes, our providers can prescribe medications and order labs nationwide through our PMA (Private Membership Association) structure. We accommodate both prescription and natural supplement preferences.

• Computer access for initial document upload and portal use
• Zoom capability for appointments (computer or phone)
• Mobile app available for scheduling and messaging
• Single login system across all platforms

All group sessions are recorded and available for later viewing. Individual appointments can be rescheduled with proper notice.

48-Hour Cancellation Policy: Once you are enrolled in our programs, we require 48 hours’ notice to change or cancel appointments. For example, if you have a Monday 8am appointment, we need to hear from you by Thursday 8am the previous week.

• Less than 48 hours’ notice: $85 late cancellation fee
• No-show appointments: Visit is forfeited
• To reschedule a no-show: $150 add-on appointment fee for new 30-minute visit

RootSeek operates as a Private Membership Association (PMA), which allows us to provide comprehensive medical care including lab ordering and prescribing nationwide. This structure enables us to:

• Treat patients across all 50 states without state-by-state licensing restrictions
• Maintain direct provider-patient relationships without insurance company oversight
• Offer personalized treatment plans based on your unique needs
• Provide the flexibility to practice true root-cause medicine

As a PMA member, you have access to our complete range of medical services while we maintain the highest standards of privacy and personalized care.

• Secure portal messaging with your care team
• Regular Nurse and Coaching check-ins, as needed
• Educational materials in your Learning Portal

You have several options:

• Continuity Program: $40/month safety net with access to providers when needed
• Transition to Longevity: Shift focus from healing to optimization
• Independent maintenance: Graduate with your complete health understanding

Our medical team, nurses, and coaches are available via portal messaging and regular check-ins. We monitor closely and adjust treatment plans before small issues become big problems.

Getting Started: IC ($197) + Labs ($500-1,500) + PHM Review ($397)

Monthly Programs:

• Launch: $399/month
• Cultivate: $350/month
• Resilience: $250/month
• Continuity: $40/month

Longevity Programs: starting at $120/month

Significantly less expensive than traditional functional medicine while providing more comprehensive support.

Traditional functional medicine practices charge $12,000-15,000 annually with long waitlists. We provide the same expertise virtually at 60-70% less cost, with no waiting and systematic monitoring that produces better outcomes.

• Done spending countless hours and dollars on inadequate answers
• Ready to commit 6+ months to systematic healing
• Willing to make lifestyle changes and take supplements consistently
• Motivated to understand your body and participate in your healing
• Can attend virtual appointments and use basic technology

• Seeking quick fixes rather than sustainable healing
• Unwilling to make dietary or lifestyle changes
• Too medically fragile for virtual care
• Expecting immediate results without effort